1. We accept ESCROW,Credit Card.
2. Payment must be finished within 3 days.
3. If you have any problems about your payment,contact us ASAP.
1. The item will be delivered within 2 days after receiving clear payment.
2. The item will be free shipped via DHL or Fedex and so on. We will according to your country to decide the way of logistics.
3. Our prices is not including the destination customs duty.
4. If you are on the way of logistics have special requirements, please tell us, otherwise we will be based on the actual situation to decide the way of logistics.
5. If your country is the Russian Federation or Brazil, then please select EMS or China Postal Logistics.(The DHL,Fedex,UPS,TNT express is can not arrived your country) .If you choose Chinese postal delivery, delivery time about 15-30 day.
1. The item has been check by Q.C before deliver.
2. If you receive damaged item or defective item,please contact us for exchange or other process methods.We can part refund or total refund.
3. Before refund,please kindly send the item back but the ruturn fee is on buyer’s.Thanks for understand.
1. All merchandise we sell are in good quality and under strict examination before they are shipped. We will try our best to avoid any quality problem.
2. We promise warranty for quality in one year and we will repair it free of charge. The returning shipping should be paid by customer.
3. Your satisfaction of our products is guarantee. If you are not satisfied with the product, you may return the goods for exchange but please communicate with us before return. The shipping and handling charge is not refundable and customer should be responsible for all the charges of returning and reshipping. All return items must be in good condition. They must be under resalable condition. Men made defects are not guarantee, such as broken, scratched and so on.
1. After the buyer paid the purchase order, whether there is any additional charge for the goods.
Answer:YES. If your order amount is greater than $20, when express company in delivery of goods, there may charge the product import tariffs.
Because of the different customs policy of each country, so import tariffs are also different, specific costs please ask your local customs or localcourier company. If you can not accepted this fee, please don’t make orders, otherwise will give you caused the loss or inconvenience.
2. Why after a successful payment orders, because the audit does not pass automatically closed the orders.
Answer:After the successful buyers payment, LEDsandLighting will be reviewed the payment orders, usually completed within 24 hours. If the audit is not passed,LEDsandLighting will automatically close the order, if you still want this order, please contact LEDsandLighting, then you need to provide some payment information,but don’t worry about your data would be compromised, because we don’t see any of your information and can’t make any changes to the order.only LEDsandLighting can see all information.
3. After I received the goods, but the goods have a problem,how to do?
Answer:If it is because the goods damaged in transit, please ask your local express courier signature confirmation, and contact us. We will requestcourier company to compensate.If have quality problem the goods, please contact us, we believe that all problems can be settled through friendly negotiation. If not communicatewith us,directly submit the dispute in the order, we will waive all product warranty, and we will give the buyer pulled into no credit blacklist.All other problems, you can contact us, we will solve for you.
4. What other question needs to pay attention?
Answer:Orders in the production and delivery process, have any questions, we will pass to the E-MAIL or phone to inform you, so please check yourE-MAIl or make sure your phone number is correct. When the goods arrive at your country, some countries customs need the buyers cooperate to completethe clearance of goods, so please keep your phone is turn on or view the E-Mail,and process it timely, otherwise the goods will be return, then you will loss.